One-Time Orders
We offer a 30-day return window from the date you receive your order. Items must be unused and in the same condition as received. Proof of purchase is required, and all requests are subject to review and approval.

To request a return, email team@alcamielements.com. If approved, we’ll provide a return shipping label or instructions, including any applicable shipping costs. Returns sent without prior approval will not be accepted.

Subscription Orders
You can cancel your subscription at any time. There is no minimum commitment. Cancellation stops future renewals and does not automatically refund orders already processed. Return requests for subscription orders are reviewed case by case, based on the product’s condition and the reason for the return.

90-Day Guarantee With SavedBy
Our additional 90-day guarantee is available only for eligible orders purchased with SavedBy at checkout. We use SavedBy to handle eligible returns, refunds, and order protection during this window.

To request help, email team@alcamielements.com with your order number and a description of the issue. We’ll help verify your eligibility and guide you through the appropriate SavedBy process. Please wait for instructions before returning any items.

Orders purchased without SavedBy are subject to our standard return terms above.

Damaged, Defective, Incorrect or Missing Items
Please inspect your order upon delivery and contact us promptly if anything is damaged, defective, incorrect, or missing. Include your order number, a description of the issue, and photos of the package and affected items where possible.

We’ll investigate and help arrange the appropriate resolution. For missing starter-kit items, please contact us within seven days of delivery.

Non-Returnable Items
Under our standard return policy, opened consumables, sale items, and gift cards are non-returnable. We do not accept standard returns based on taste preferences.

Requests under the SavedBy 90-day guarantee are reviewed according to the applicable guarantee terms. These standard exclusions do not prevent you from contacting us about damaged, defective, or incorrect items.

Exchanges
Exchanges may be offered at our discretion. For approved standard exchanges, customers are responsible for return shipping costs. Once we receive and approve the return, we’ll ship the replacement.

Refunds
We’ll notify you of the outcome after reviewing your request and inspecting any required return. Approved standard refunds are issued to your original payment method. Your bank or credit card provider may take three to five business days to post the refund.

Refunds handled through SavedBy follow the approved request’s instructions and processing timeline.

Shipping Delays & Package Issues
If your order is delayed or missing, contact team@alcamielements.com. We’ll review the tracking information, investigate, and help with the next steps.

For lost, stolen, or transit-damaged packages purchased with SavedBy, you can also submit a claim through SavedBy’s customer portal. Package claims are subject to SavedBy’s applicable coverage terms and reporting deadlines, so please report issues promptly.

This policy does not limit your rights under applicable consumer law.

For any questions, email team@alcamielements.com. We’re here to help.