One-Time Orders
We offer a 30-day return window from the date you receive your order. Items must be unused and in the same condition as received. Proof of purchase is required, and all requests are subject to review and approval.
To request a return, email team@alcamielements.com. If approved, we’ll provide a return shipping label or instructions, including any applicable shipping costs. Returns sent without prior approval will not be accepted.
Subscription Orders
You can cancel your subscription at any time. There is no minimum commitment. Cancellation stops future renewals and does not automatically refund orders already processed. Return requests for subscription orders are reviewed case by case, based on the product’s condition and the reason for the return.
Damaged, Defective, Incorrect or Missing Items
Please inspect your order upon delivery and contact us promptly if anything is damaged, defective, incorrect, or missing. Include your order number, a description of the issue, and photos of the package and affected items where possible.
We’ll investigate and help arrange the appropriate resolution. For missing starter-kit items, please contact us within seven days of delivery.
Non-Returnable Items
Under our standard return policy, opened consumables, sale items, and gift cards are non-returnable. We do not accept standard returns based on taste preferences. This does not prevent you from contacting us about damaged, defective, or incorrect items.
Exchanges
Exchanges may be offered at our discretion. For approved standard exchanges, customers are responsible for return shipping costs. Once we receive and approve the return, we’ll ship the replacement.
Refunds
We’ll notify you of the outcome after reviewing your request and inspecting any required return. Approved standard refunds are issued to your original payment method. Your bank or credit card provider may take three to five business days to post the refund.
Shipping Delays & Package Issues
If your order is delayed or missing, contact team@alcamielements.com. We’ll review the tracking information, investigate, and help with the next steps. Please report any issue promptly.
This policy does not limit your rights under applicable consumer law.
For any questions, email team@alcamielements.com. We’re here to help.